Friday, August 15, 2008
Thursday, May 15, 2008
How a hurricane forms: an explanation by Fred Cuny
I'm reading Disasters and Development by Fred Cuny. It's an excellent work by one of the most important people in the Disaster Relief field. Fred Cuny engineered the repatriation of 400,000 Kurds after Gulf War I, arguable saving the lives of tens of thousands of people. Cuny disappeared in Chechnya in 1995.
Disasters and Development has one of the clearest explanations of how a hurricane forms that I have ever seen:
Much is known about how a cyclone forms. In order to develop, a cyclone must have a warm sea and calm warm air. The warm air rises -- heavy, humid, and full of water vapour. Its place is taken by air rushing in from the sides and, because of the earth's rotation, this moving air is given a twist, so that the entire system begins to revolve. The warm rising air meets cooler air and releases its water vapour in the form of rain. It takes a tremendous amount of energy for the air to lift the water in the first place, and now this energy is released in the form of heat. This increases the rate of ascent of the air and a continuous cycle begins to develop. More water is released and also more heat : more the water and heat released, faster the cycle moves. This cycle becomes the engine that drives the beast, and gradually it goes faster and faster and the air mass becomes much larger.
Because the wind system is revolving, centrifugal force tends to throw the air outward so that the pressure in the center becomes very low, thus forming the eye of the storm. The pressure on the outside is very high, so the wind moves faster in an attempt to fill that low pressure area. The faster it moves the more the centrifugal force throws it outward. Soon there are very fast circular winds and, when they reach 120 kilometers per hour, the system becomes a cyclone or hurricane.
The system then begins to move forward like a spinning top. This brings it into contact with more warm sea and air, and the process becomes self-sustaining. Once a cyclone is formed, it will continue to move and expand until it passes over land or over an area where the sea is cooler.
In the northern hemisphere, cyclones generally move in a north-westerly direction; in the southern hemisphere, in a south-westerly direction. Little is known about what makes these storms move and change direction, other then that they are affected by the high altitude winds and rotation of the earth. So far, scientists have found it difficult to predict the movement of the cyclone, making this hazard one of the most dangerous.
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Monday, March 19, 2007
New Orleans Trip
We just spent the weekend in New Orleans visiting family and friends. A few things stood out:
1) New Orleans has not recovered much since the last time I was there in October 2005. When I was there to pick up our stuff, I remember a feeling in the survivors that they were going to make things happen, that they were going to turn this city around. Now people are faced with the lack of progress and seem tired. Some people who were pretty sure about staying are leaving as well.
2) Disasters happen to us collectively, but recovery happens individually. That is, the storm and subsequent damage happened to everyone in New Orleans, but how people rebuild their lives is very individual. This was illustrated by the number of houses we saw in Lakeview that were pretty well rebuilt standing right next to houses that seemed not to have been touched since the storm. Each of the millions of people affected by Katrina has a story, and none is exactly the same as any other.
3) As soon as we got off the plane, we started having Katrina conversations. We did not stop having conversations about Katrina until we were on the plane home to Philadelphia. This is alive and real for the city of New Orleans. Sadly, but realistically, Katrina was over for the people of Philadelphia about 3 weeks after the storm.
It was so very good to see my family and our friends. Nothing could change that. We even got to have a party with the people we evacuated with (see How We Evacuated from Hurricane Katrina). It was also devestating to drive through Lakeview and see how less than 1% of the houses are inhabited.
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Tuesday, February 20, 2007
Mardi Gras 2007
Mardi Gras kind of snuck up on me this year. Obviously, it was a much bigger deal when we lived in New Orleans. It's a day off there in most jobs, and Sonia and I would walk down Bourbon Street and catch beads. It was always a real scene. Every year, a group of fundamentalists set up right in the middle of Bourbon Street with banners ("get born again-- ask me how..." etc); the last time we were there, we walked past just as a group of revellers rolled up a shopping cart with a blanket over it. They formed a circle around the fundamentalists, then pulled the blanket off of the shopping cart to reveal a paper mache cow painted gold. Then the revellers got on their knees and started to worship the calf. The funny thing is that the fundamentalists just seemed kind of amused. New Orleans is different. This morning as we got ready for work, Dan was watching PBS kids. There was a show about New Orleans. It had a little footage of previous years' Mardi Gras parades, but mostly it showed how people were reconstructing their lives almost two years after Katrina. And that kind of made me a little sad. When I first moved to New Orleans, if I told someone where I was from, they would say, "wooh wooh, Mardi Gras, party, etc etc". Now they pretty much always give the 25 degree head tilt and say, "Ohh...". I wonder how long it will take for that to stop happening.
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Wednesday, March 8, 2006
The Katrina Tapes
I thought I had just about written my last Katrina category blog. Guess I was wrong.
I just watched the tapes of the President's briefing four days prior to Katrina hitting New Orleans: http://video.ap.org/v/en-ap/v.htm?f=CADIU . I dunno. Go watch them yourself.
The tape of the White House Press Secretary shows Scott McClellan attempting to spin this somehow to say that the President was blameless. I'm tired of that. Even I was not blameless in this-- there were things I could have done to better ensure my family's safety. I could have done a lot of things better.
That's why it makes me angry to see the most powerful man in the world dance around like a fly girl trying to convince us that he never did a damn thing wrong. Everyone knows he screwed up-- it just makes him look like a liar on top of it for him to claim that he didn't. The kind of excuse making I'm hearing out of the White House in that press conference had a name when I was at the Academy: Sea Lawyering. It's not owning up to one's responsibilities because of some loophole. It's trying to pin a company-level screwup on some PFC in the third rank. It's not being President-- it's just cowardice.
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Monday, December 12, 2005
Should Mardi Gras 2006 go on?
I just saw that a group of people are suggesting that Mardi Gras 2006 be called off. Actually, I've been telling folks that Mardi Gras would most certainly go on-- that if it did not, people would take it as a sure sign that New Orleans was dead.
I'm not sure what's right now. I sympathize with the people who are homeless and would rather see the resources put to other use. But Mardi Gras really defines New Orleans... it's not really New Orleans without it.
I've put up a poll question about this. Please comment.
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Monday, December 5, 2005
Katrina Pictures
These are pictures I took when I went to New Orleans to get our stuff. I didn't get many good pictures-- the devastation was so great that it was impossible to do it justice. You can't take a picture of what 360 degree complete destruction looks like (not yet-- maybe if we keep electing the Bush family we'll get enough experience to get it just right).
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Monday, November 21, 2005
Boxes moved in (trouble and strife)
The Katrina episode is starting to end-- we have all of the boxes in the house now and almost all of them put in place. We work fast. Too fast. I think we expected too much of outselves here, trying to get everything into place as soon as possible. On the other hand, it's nice not to live in a jungle of boxes.
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Thursday, November 10, 2005
The drive back - Stephen Hawking/A Briefer History of Time
The drive back from New Orleans was at times fun, at times monotonous, once or twice hair-raising. I had hoped to keep the passenger seat of the car pretty much empty, but of course ended up with the car full to the gills with tchotckis that would not fit anywhere else. So I drove 1300 miles with one hand constantly pushing stuff back onto the pile in the passenger seat.
The first thing to strike me as I drove east on I-10 out of the city of New Orleans was the damage from Hurricane Katrina extending well east of the city. I did not realize how far east the damage went. There are not so many residential zones there. But I saw an entire car dealership flooded out, for example. I wonder what a car dealership does when it floods.
I drove about five hours the first day. I had only left the house around 3 pm on Monday, and was already exhausted by the time I drove out.
I stayed in a hotel in Atmore, AL. There were flyers advertising jobs in Pine County Alabama for Hurricane Katrina survivors at the checkout counter (no DBA positions I noticed).
The second day was really when I hit my stride. I drove all the way to the west side of Atlanta. By this time I had started listening to Stephen Hawking's "A briefer history of time" on CD. I enjoy this kind of thing, though I don't pretend to have understood the half of it. There were moments during his description of general relativity in which I was absolutely certain that I understood it, only to have it slip away in the next moment.
The last day was odd. The drive from Atlanto to Philadelphia is pretty, and you definitely cross the line frome south to north on this drive. I pretty much tried to just put as many miles as possible behind me until I got to the Washington, DC area.
I realized I was going to drive within a couple of miles of Glen Echo, MD. I had lived in a house there for a couple of years with Charlotte. I decided to drive out and see it.
I drove up and looked, and marvelled at what a child I was at that point in my life. We had lived there together during the first Gulf War. I was a Marine then, and it was a constanty worry that they might figure out that I was cohabitating with my girlfriend, because it was likely I would get shipped to Kuwait. I came back to this house after running the Marine Corps Marathon and after bicycling from Natchez, MS to Arlington, VA. I had turned 27 in this house (Charlotte would have been 44 at that point, though that was a well-guarded secret at the time). And I had left for my assignment in Seychelles as a Peace Corps volunteer from this house. This house meant a lot to me. I snapped a couple of photos and drove on.
The drive between the DC area and Philadelphia is short. I finished off the drive with my last ounce of energy. After a quick meeting I headed home and unloaded the car. It was fun seeing Daniel reaquaint himslef with his toys. He said, "Daddy, I really love you because you brought my motorcycle". I know, it's conditional love, but I'll take it.
Sònia and I got in an idiotic fight over whether we gained or lost as a result of Hurricane Katrina (I think we came out slightly ahead, discounting a lof of hustling and inconvenience). I guess when you're due a fight any excuse will do. This must be normal after being together almost 24/7 since Hurricane Katrina and suddenly not seeing each other at all for 3 days (it still sucked, though).
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Sunday, November 6, 2005
Katrina Survivor's Guilt
This morning I went to Sunrise Solutions and saw my old crowd. Hurricane Katrina is still the biggest topic of discussion here- up in Philadelphia, Hurricane Katrina was over about a week after the storm. People are sorry when they hear we came up from New Orleans, but it's not the topic of discussion on every street corner.
Here in New Orleans Hurricane Katrina is still very much alive. People are still dealing with evaporated jobs, insurance, house repairs, lost pets... Everyone is stressed. Relationships are breaking up and there are a lot more divorces.
My friends Val, Mari, and Isaac helped me move almost everything out of the house today. It looks like I will be able to finish this up by tomorrow morning. Mari and Isaac helped even though their house is totalled with 8 feet of water damage. They helped me tremendously.
We stopped for lunch and I talked about what I am feeling: survivor's guilt. Our house is fine. Once I pack up our stuff, I will drive back to our house in Philadelphia and the hurricane will be over for us. But the people of New Orleans will not get over Hurricane Katrina tomorrow or next week or even next year. Parts of the city will never be right again. And parts of many peoples' lives will not be right either.
So I feel guilty because we're out of here. I feel guilty because the worst that has happened to us has been a massively inconvenient emergency relocation. But we lost nothing. If our insurance comes through, we won't even have lost any money.
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Friday, November 4, 2005
Mari and Isaac's house - Willie Nelson/Angel Flying Too Close to the Ground
I had Breakfast in Bucktown today early this morning, then drove back through Lakeview again to take some more pictures. I'll put some of them up when I get them developed.
I was driving along and snapped a shot of a particularly badly flooded car next to a particularly badly flooded house. As I drove off I noticed a lady drinking coffee on her front porch in the next house. I rolled down the window and asked how she had made out.
Myrtle (not her real name) had been employed by Tulane as an administrator. She lived in a middle class house in a middle class neighborhood up until Hurricane Katrina. Not that you could tell by the look of it now. She and her husband and dog were living now in the rotted shell of that house without electricity. All light was provided by a coleman lantern. She had made her coffee on a butane stove. When I first walked up, I was worried about the dog: it looked like it had once been a pit bull. But this pit bull was hungry and tired and dirty and was not ready to harm anything at all, much like Myrtle. Myrtle was dirty from head to toe and talked with an expressionless monotone about the endless bureaucracy that seemed to change what was required to get her out of this mess every day. She talked about a sister who had come from Tennessee to help and who left after two days because she couldn't handle living in the third world with her sister and who could not understand why her sister just sat there when there was so much to be done. She talked like her world had collapsed and she was resigned to living in that collapsed world for the rest of her life. I looked around at her destroyed house and the view from her porch of uncollected garbage and abandoned cars and houses and I also wondered how she would ever get out of there.
My friends Isaac and Mari called and wanted to get together. I said goodbye to Myrtle and tried to think of something helpful to say. I ended up just saying goodbye.
I drove out towards Isaac and Mari's house. I got a bit lost as most of the old landmarks I used to find it by were now gone. I drove past a little side street and saw a huge tree toppled over by a crushed car. It looked so bad that I pulled over to take some pictures. A car honked its horn at me and I saw that it was Isaac and Mari driving up the street. I pointed at the scene of devastation as they parked. Then I realized that the house I was photyographing was theirs. I could not recognize it. It was completely destroyed, a rotting shell of the place I had gone to with Sonia and Daniel for dinner and parties.
We entered the house and Mari handed me a dust mask. The floor was still mushy with water. The walls were covered with mold. It smelled like an old feed store. Their beautiful garden wsas lifeless, yellow, dead. Incongruously, their lemon tree was heavy with brilliant yellow lemons.
We looked at the destruction a while longer and talked about the labyrinth of insurance inspectors, FEMA inspectors, contractors, and corps of engineers inspectors they were having to negotiate to decide whether their home was completely destroyed or not. I could save them the trouble: their home is completely destroyed. But their spirits were good. After a few weeks of being in shock, they had realized that this was what their house was like and they would have to push ahead in spite of it.
We drove out to see the part of the levee that had been breached. It was an insane jumble of cars hanging from impossible angles (including three Volkswagens that looked like beetles on their backs that could not right themslves), houses that had simply exploded from the force of tons of water rushing out directly behind them, and mountains of trash.
I left them and went back to pack more boxes.
The whole time I was driving through the city of New Orleans, I was thinking of Willie Nelson's "Angel Flying Too Close to the Ground". It's a song about a man who falls in love with an angel who is somehow addicted to this world, and how his love heals her to the point that she can fly away and leave him forever. I kept thinking about the beautiful lady that this city had been, and how her wings now seem hopelessly broken.
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Thursday, November 3, 2005
20 more boxes, un año más
I'm taking another break. I've go another 20 boxes packed and I'm still not done with the books! My brain is trying to hurt my back.
I put on an old Mecano album. I was packing a box when "Un año más" (One more year) came on. It's probably Mecano's best known song, and it always makes me think of the innocent kid I was when I decided to go live in Spain. I put down the box I was carrying and just started crying. I hate having to pack everything up one more time. I hate being here and knowing that hundreds of people died less than half a mile from here. I hate not being standing at my desk designing data models. I've only broken down like this once before since Hurricane Katrina: when I heard that the house I grew up in in Texas had been destroyed by Hurricane Rita. The fact is that I'm the luckiest hurricane survivor ever-- I ended up with a better job, a nice house, and undamaged possessions. Somehow that doesn't help.
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Katrina's wake/packing up
I just got Blackberry coverage here in New Orleans, so I can blog a little. I'm in our old house, packing up. I've finished 25 boxes, and that's just about half of the books! I wish we would have gone to the library more.
Yesterday I landed at MSY airport at about 10 AM. I had left my car in the parking lot, so the bill was $670 dollars, but the airport waived all costs incurred after Hurricane Katrina, so I only paid $10! God bless Louis Armstrong International Airport.
I found that a ready way to strike up a conversation here was to ask how people's families had fared in the Hurricane. I've heard a little of everything. One fellow was just quiet for a while, then said, "Bad. We lost everything." Others were living with friends, or had managed to clean up the upper floor of a two story enough to live there. Some were sleeping at work. And some were like me: no damage at all, just a lot of hustling to get things back together.
I had lunch with my coworkers from East Jefferson General Hospital yesterday, since it's on the way back from the airport. It was nice to see them. Everyone had evacuated. One was living with a friend because his house was flooded, but the other three were in their houses. I didn't realize how much I had missed them until I saw them. They're a good bunch of guys. Life goes on at the hospital without me.
I was reunited with my computer manuals (you don't really know how well you program until you have no reference materials!) I said goodby and drove towards New Orleans.
One of the guys suggested that I drive through Lakeview on the way home. In Metairie, I saw some roof damage and garbage on the streets, but Lakeview was horrible. I drove down one block where I was the only living creature on the street. There was a pile of garbage at least 20 feet high occupying the entire median. Everything was uniformly grey-brown, the color of dust. Trucks and cars were abandoned in the middle of the street, no one able to move them inover 60 days. I saw a house with a waterline just under the roof-- then I looked around and saw the same waterline on every house, every light pole, every abandoned vehicle, about 9 feet up. It must have been hell.
I drove back through the French Quarter, the part of New Orleans that people most associate with New Orleans. It had not been so badly damaged, but there were a lot of houses that were completely destroyed, or had the roof caved in. There was a fine dust everywhere. It felt like a ghost town, or maybe an old mining town. It seemed like most of the people I saw were from out of town: carpenters, FEMA inspectors, Acupuncturists without Borders volunteers offering their services for free. There were also several large makeshift campgrounds set up, tent cities for the unexpectedly homeless.
I drove on to Algier's Point, our neighborhood. By this time I was delirious from sleep-deprivation (I had been awake since 2 AM central time) and was having trouble negotiating traffic. People drive terribly here anyway, but people are all driving around like zombies, distracted as I was. I passed a bad accident just past the Fisher housing project. The projects themselves were empty. I wonder where all those people went.
I drove down our old street and parked in front of our house. How very strange to see it. It was as we had left it-- no damage at all. The DirecTV dish was still on the roof. The palm tree in front was perfectly fine. Our garbage cans were where we left them. It was a bizarre contrast to the total destruction I had seen in Lakeview.
I caught a quick nap and started packing boxes.
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Wednesday, November 2, 2005
On my way to New Orleans to get our stuff
I'm in the back of a taxi, bumping along to PHL airport. It's early, 4 am. Aside from being very tired, I'm looking forward to being reunited with my stuff, a few friends, hitting a couple of meetings, and some alone time to think.
I'm a little apprehensive about what I will find. A lot of our friends tell us that New Orleans looks like a war zone. Of course parts of it looked that way already. But apparently there is a lot less vegetation, and the city has always been quite green.
I'm almost at the airport now. This driver is about to jump into hyperspace.
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Friday, October 21, 2005
Exhaustion
Yesterday I talked with a moving company about setting up our final move from New Orleans for the 2nd of November. I have to get plane tickets, etc. Then New Orleans will essentially be done for us.
We also got the good news that our car that is parked in the Louis Armstrong Airport in New Orleans is safe and we are only being charged for the days leading up to the hurricane.
Last night I stayed home with Daniel while Sonia went to her English class. He was sad because Bebe and Ricardo had gone back to Spain after a two week visit. Eventually he cheered up and we played with his cars a little. We took a bath and told fart jokes, and ate dinner together.
After Sonia got home we put Daniel to bed and chatted. It was a quiet moment. I was preparing my lunch for work and suddenly was just overwhelmed by a sense of exhaustion. Exhaustion from something always left undone, something always wrong, some last phone call to make before going on to the next task in an endless series of tasks. I just want all of that to be over, to get back to a life that is more or less okay.
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Saturday, October 8, 2005
How we evacuated from Hurricane Katrina
I'm laying in bed, listening to the rain tapping the window of our house here on Rodman Street.
It's been six weeks to the day since we evacuated from Hurricane Katrina. I was sure we would return in a couple of days-- New Orleans had always been spared in the past. I grabbed an extra shirt, my guitar, and (thank my higher power) the laptop.
My parents and brother evacuated to my our house in Lumberton, just outside of Beaumont, Texas. They urged us to evacuate with them, but we had some Spanish friends who wanted us to go with them. It was a hard decision, but in the end I thought it would be better for my family to go with Elena, Beau, and Luis. As it turns out, it was the right decision: Lumberton was directly in the path of Hurricane Rita, and my parents and brother had to evacuate a second time.
We drove to Lafayette to the house of one of Elena's friends, Antonio. We were all doing pretty well until Katrina went to category five and it looked like New Orleans would take a direct hit.
We had all been in an excellent mood, playing guitar and watching movies. But then someone turned on the Weather channel and we all started getting depressed as we watched the Hurricane inch towards our home. After about an hour of this, we were all ready to jump off of a bridge.
At that point, I made the smartest decision of the evacuation: I switched the TV back to Jack Black's "School of Rock". Immediately everyone snapped out of it. Pads of paper came out, and we started planning. Soon we had decided to evacuate further west, to Houston.
I'll get on my soapbox here: I hate the news. My parents are news junkies. During the Hurricane, they had Fox and the Weather Channel on 24/7. When I called them, everyone in the house was depressed. I, on the other hand, had to shush the people on my end and eventually take the call outside, as the Spaniards were laughing (albeit nervously) so loudly. The news is a good thing. We should all watch the news. Then we should turn the news off and go live our lives. Hearing that you are about to take it in the shorts is bad enough without listening to it over and over from a series of vacuous baritones in gimme caps. If you hear bad news enough, it stops shocking you. You come to expect it. You come to believe that you deserve it.
We didn't buy it. We got in our cars and went to Houston.
Elena is a woman from Extremadura in Spain. She's pretty and smart, and just enough sarcastic that you know she's an española. Her boyfriend, Beau, looks and sounds like a Louisiana good ol' boy, but he's got a degree in Physics and a really big heart. Luis is funny and tries to cheer you up even when he is frightened. He has a great smile and was really great with Daniel.
I miss the people I evacuated with.
We were kind of like the party from the Decameron.
When we got to Houston, it looked like New Orleans was really going to get hit. We went to dinner at Chili's and generally had a good time, but wondered what was going to happen to our city.
The next morning we found out. Devastation. When the levees broke, our world changed. We would have been okay to get back to New Orleans and go on with our lives with the damage from the storm (in fact, our house was not at all damaged), but with the flooding from the levee, New Orleans was suddenly a very dangerous place to be.
That Tuesday, I talked on the phone with my boss. He told me that I was officially on vacation, and that when my vacation days were over, I would not be paid anymore. That was sad, but understandable: Phoenix Health Systems just doesn't have the cash flow to float a month of paychecks for the 60 people in its New Orleans office. And it put me in a weird position: I could not take my family back to New Orleans; not with reports of Cholera and Typhoid. I am still not sure about these reports, but I wasn't going to risk it with a four year old boy. I've seen people with Cholera when I was in Bolivia, and it is horrible.
I also could not leave Sonia and Daniel anywhere by themselves. Sonia's English is good, but she is not confident enough about it. Besides, there was a disaster-- I wanted to be with them.
Sonia and I talked it over. By a very odd coincidence, we had tickets for the weekend to go to Philadelphia from the New Orleans airport. We were going to check it out as a place to live, because after Ivan, we had gotten tired of evacuating from hurricanes. We were going to check towns that had direct flights to Barcelona to see if any were livable. We had gone to Atlanta over the July 4th weekend, and I thought it was nice, but too big, hot, and trafficky. So we had tickets to fly to Philadelphia now.
Now we would not be able to make the trip from New Orleans. We decided to try to change the dates on the tickets and go see if Philadelphia would be a good place to live. I called that Tuesday, and they managed to get us out on Wednesday.
We flew out with our ridiculously few possessions. By afternoon Wednesday, we were in the Marriott in downtown Philadelphia. We were clean, safe, together, had some clothes, and a maid. We watched our neighbors waiting on rooftops, dying, on the television. Again, I switched the TV back to PBS kids and we watched Barney and Caillou.
I started sending out emails, searching for headhunters. The first day was a little disappointing-- Google found a lot of dead headhunter links. But I found one-- then another. I sent an email to the USNA alumni association. They sent my resume to a bunch of headhunters.
That Thursday, I went down to Starbucks to get coffee. I asked for a "Hurricane Discount"-- I felt stupid doing it, because obviously I was not starving to death standing in line at a Starbucks. I wondered why I had asked... then I found out. A woman behind me said, "I heard you say you were from New Orleans. My family and I were talking last night about how we could help out. Can I do anything for you?" Her name was Linda. She offered to let us stay in her house. I told her we were set on that, but that I needed to get my resume in front of people. She said she would do what we could.
On an aside, Sonia and Daniel and I had dinner at Linda's house last night. We've been friends since that day she stuck out her hand. Sonia and her really clicked. She's rallied the folks from her synagogue to collect toys and clothes, furniture, pots and pans... they've really helped us out. Her sons, Abraham and Noah, have played with Daniel tirelessly, even though they are both over ten years older than him. Her husband, Ira, has been a generally good guy, and also plays with Daniel patiently and treats him like the smart little guy he is. Linda really has been a true friend.
(To be continued...)
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Friday, October 7, 2005
USAA Insurance comes through!
We left our home in New Orleans just before Katrina hit. USAA, after initially balking, looks like it's going to pay up for our evacuation expense!
Thank you USAA! I just got off the phone with a supervisor over at USAA, and it looks like our Renters insurance policy covers our evacuation.
When I called USAA initially, I told them there was no damage to our house. I figured honesty was the best policy here. When I was younger (and more foolish), that had not always been my policy, and all of the "truth management" I had engaged in only led to problems.
Initially, a claims person there told me that since our house had taken no damage, we could not get any evacuation expenses.
I could feel my blood pressure rising, so I asked the lady to have a supervisor call me, then politely got off the line. I actually was less interested in talking to a supervisor as I was in simply ending the conversation-- I never get anything good done when I'm mad.
I talked to a friend of mine who evacuated to Dallas, and he told me that first off, I had to remember I had done nothing wrong here. This was good advice, because some part of me always feels guilty about getting angry. Then he told me to call back and ask for a supervisor.
I did just that, and talked with a nice lady named Deanna. She listened patiently, then put me on hold for a moment. When she got back, she said, bewildered, that she had no idea why the previous person told me we would get nothing. We would receive what USAA calls "Additional Living Expenses", and quoted my policy:
PROHIBITED USE. If a civil authority prohibits you from use of the place where you reside as a result of direct damage to neighboring premises by a covered CAUSE OF LOSS we cover the ADDITIONAL LIVING EXPENSE or FAIR RENTAL VALUE loss as provided under 1. and 2. above, for no more than two weeks.
So we have to go back and collect up our receipts for those two weeks. But we're covered!
Moral of this story-- if you are a Katrina refugee, get a copy of your policy (you may have to download it from your insurance company's website), and if they tell you there will be less compensation than you think you deserve, nicely but firmly ask for a supervisor. The "we don't pay for that" phrase may just be a way for them to weed out the folks who will put up with paying for insurance that doesn't pay off when a disaster strikes. If you have USAA and you lived in Orleans parish, it seems that they will pay evacuation expenses.
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Timothy Chen Allen
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6:09 PM
0
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Labels: katrina
